March 23, 2005

To Our Valued Customers

RE: PRODUCT RETURNS

In order to improve the level of customer service we provide to you our customers we have set forth our returned goods policy together with procedures to be followed in order to ensure timely issuance of credits where appropriate.

Our objective is to enable our customers to return products to Professional Turf Products with a user friendly and timely process, where such returns are appropriate.

It is the policy of Professional Turf Products to satisfy all reasonable requests of our customers.  Therefore, we will accept product returns provided that the request is in conformance with the procedures outlined below:

1. All product returns require prior authorization consisting of a RMA number.
2. Your products must be returned within 30 days of receiving the RMA number.
3. All requests for authorization are to be made by calling the Product Return Department at:

4. We are committed to responding to your request within two business days.
5. Product returns will only be accepted for those items purchased within the past 90 days.
6. Returned goods may be subject to a restocking charge plus freight charges where applicable.
7. All products are to be returned to the DFW office with the RMA number and the name of the product Return Department employee who issued the number clearly written on the shipping container.  A copy of the invoice or packing slip must be included.
8. Credit for properly approved returns will be issued within two business days of the receipt of the material in the DFW office.

Thanks for your cooperation with this process.

Sincerely,

Kerry Juntti

COO