Service Advisor

Job Description

Professional Turf Products is seeking an experienced Service Advisor . We have immediate opening in our Euless, TX location. We are in need of a motivated, experienced, dedicated, and extremely energetic service coordinator to manage shop technician work and maintain a strong amount of work order hours. You will be working directly with our Euless Shop Manager and Senior Service Coordinators on dispatching and coordinating duties.

Key Duties and Responsibilities

  • Maintain the organization of the office with equipment, parts and paperwork.
  • Work with the Service Team on approving estimates and verifying accuracy of charges to customers.
  • Have a close working relationship with the Service and Sales Teams on product/work going in and out of the location.
  • Open SROs, Order Parts and close SROs in ERP system
  • Maintain ERP paperwork for service and make sure invoices get billed out timely and correctly
  • Manage transfers of parts and equipment between branches and other vendors
  • Help deliver and pick up equipment when necessary.
  • Keep the branch safe, clean and running efficiently.


Knowledge and Skills Requirements

  • Must be computer proficient.
  • Trend/SxE ERP computer software experience is a plus.
  • Forklift certified.
  • Thorough and technical knowledge of Toro Commercial Equipment and related products and services.
  • Must possess common sense and solid problem solving skills. Safety is Job 1.
  • Ability to work within and contribute as a Team Player supporting all departments.
  • Lead by Example.


Physical Demands

  • Climb up onto and down from equipment
  • Frequently lift or move up to 25 pounds
  • Regularly required to sit, stand, walk and talk or hear.
  • The employee is occasionally required to use hands to fingers, handle, or feel; reach with hands or arms; and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • Have capable driving skills for pulling trailer and equipment when necessary.


Work Environment

  • The employee may be exposed to chemicals that require special handling and additional safety precautions.
  • Shop/warehouse environment.
  • Possible long and irregular hours.