CUSTOMER SUPPORT REPRESENTATIVE

Professional Turf Products, a large southwest distributor of Toro, and Club Car equipment and parts, is seeking an experienced Customer Support Representative for an immediate opening in our Euless, Texas office.

JOB DESCRIPTION
POSITION SUMMARY

Provide both proactive and reactive telephone consultations to diagnose and resolve customer needs with Toro Commercial, Irrigation Equipment as well as allied products. Serving customers by providing product and service information as well as resolving product and service problems. To ensure that the customer’s ownership experience is fully satisfactory and best in class in the judgment of the customer and to ensure the highest sales volume of Toro products and services.


ESSENTIAL FUNCTIONS


* Support the Demand Creation / Customer Support / Training and Education Processes.
* Attract potential customers and retains current customers by answering product and service questions and suggesting information about other products and services.
* Perform to a high degree of success the up-sell and cross-selling processes.
* Provide pricing and availability to customers.
* Research and acquire limited availability items for customers.

* Provide training and education to customers.
* Maintain customer information systems.
* Maintain pricing updates in system. 

JOB REQUIREMENTS
High School Graduate or General Education Degree (GED) and/or two to four years related experience.

* The trait of being dependable and trustworthy.

* Bilingual, Spanish, preferred. .
* Strong computer proficiency.
* Must possess common sense and solid problem solving skills.
* Ability to communicate effectively with others using the spoken word.
* Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES

Computer Skills
Strong computer skills and utilization skills required. Proficiency in Microsoft Office applications (Word, Excel, Outlook) preferred.  
We offer a competitive pay rate with opportunity for incentive pay along with an excellent benefit package including 401k and medical/dental coverage.  

You may apply by sending your Resume via:
– email to 
hrmanager@proturf.com,
– fax to 817-785-1904, or
– mail to H.R. Manager, 1010 N. Industrial, Euless, TX 76039-7442
– call 817-785-1900 and ask for Human Resources.