PTP considers after the sale service paramount to our customer’s satisfaction.
Five service facilities have been strategically located throughout our service area to assure adequate coverage. These facilities are located in Dallas/Fort Worth (Euless), Houston, and San Antonio (Selma), TX; Tulsa, OK and Kansas City (Lenexa), KS. Each facility operates as the base of operations for PTP’s regional service teams.
PTP’s commercial service team consists of factory trained and certified technicians, inside support personnel and mobile technicians.
All commercial equipment is brought to the appropriate regional office for setup and fine tuning. It is then fitted with the appropriate operators manuals and videos and scheduled for delivery.
PTP employs a full time Sales Support Specialist team whose task is to deliver the product and provide whatever on-site training is necessary to assure all field personnel are checked out on the operation of the machines.
|Mobile service technicians are available to provide onsite troubleshooting, diagnostics, and repairs|
|In addition to Toro’s precedent-setting two-year warranty on all of its commercial products, extended warranties are available for up to four years after original delivery of the equipment. All PTP commercial service technicians are factory trained and certified for all brands sold.|
Pump Station Service
Source to Course Irrigation Management
Benefits of Professional Routine Preventative Maintenance
|PTP's factory-trained technicians will ensure that your pumps are running properly and efficiently.|
Irrigation controller repair service
PTP’s irrigation service team consists of field service personnel, all are licensed Texas Irrigators. Additionally, PTP and its technicians are licensed by the FCC and perform all radio frequency surveys and attenuation checks in-house. Each technician is Toro Lynx and Site-Pro certified to the advanced level. PTP is the only distributor in its service area to maintain a full time, managed and dedicated service team.
PTP’s Controller Repair Center provides 24 hour turn around on all solid state circuit board repairs including competitive products. All mechanical control systems are returned within five working days. Flat rate charges apply to all repairs that are out of warranty.
|Irrigation computer support is provided by PTP Water Management Specialists and by the Toro National Support Network (NSN). Toro is the only manufacturer in the industry to maintain in house computer component assembly and support. Its team of telephone technicians provide 24 / 7 technical assistance for software and hardware. NSN also provides warranty support for all computer and software components sold in conjunction with the irrigation system.|